Case Studies

Background TTEC Government Solutions, LLC partnered with Penda Aiken, Inc. (PAI), to deliver high-quality Customer Service Representative (CSR) staffing, for major public sector contracts in New York State. The collaboration was formalized through a comprehensive Statement of Work (SOW), and a rigorous requirement matrix, ensuring alignment with TTEC’s service deliverables

CLIENT  Housing Works PROJECT VALUE  $1,194,355 CONTRACT DATES   March 2021 – Present SERVICES PROVIDED  Healthcare Personnel Recruitment Project Description: We provided over 30 healthcare professionals, primarily Registered Nurses and Patient Encounter Specialists to the nonprofit organization Housing Works to deliver mobile vaccination support to the underserved populations. They traveled

CLIENT New York State Homes and Resilient Communities PROJECT VALUE $8,917,253 CONTRACT DATES 12/28/2014 to present SERVICES IDIQ Staffing on as needed basis and Project Management CLIENT New York State Governor’s Office of Storm Recovery (GOSR) Project Description In 2013, following the occurrence of Hurricane Irene, Tropical Storm Lee and